This course provides a deep understanding of the true role and expectations of line bosses, as well as virtual bosses, across the organisation. Techniques are provided to align with their boss’s true requirements. It also provides practical tools and strategies to reduce organisational conflict from competing priorities from multiple bosses and provides strategies to effectively communicate and escalate issues and ideas. Attendees will use case studies and real-world examples to build up a Influencer plan that includes practical templates to use back in the office.
This course provides a practical framework to help to plan and have a potentially emotional conversation with brutal honesty while protecting personal relationships. Conversations are real-time and technical people often struggle in-the-moment. The practical framework-based structure with conversational models fast-tracks the delegates to initiate critical conversations safely and provides recovery strategies to get the conversation back on a good footing when things go awry.